Connecting communities to care

Accessible healthcare for everyone, everywhere.

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It all begins with a patient’s choice to a safe and private
virtual consultation.

CareZen Virtual Care Pods

Manufactured in Australia and co-designed with Australian clinicians and consumers, to NSQHS standards and AHF guidelines. These versatile, safe & private modular spaces offer patients a hospital grade environment for confidential consultations via telehealth technology.

Our Vision: Connecting Communities Through Technology

CareZen envisions a future where healthcare is accessible to everyone. Our user-friendly Virtual Care Pods remove barriers and bridge the digital divide. Fostering a strong bond between clinicians and the communities they serve.

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Co-Designed Virtual Care Pods that best serve your community.

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  • Constructed using premium materials and products off-site, our structures are swiftly and expertly installed & assembled on-site, ensuring minimal disruption to your operations.

  • Soundproofing materials guarantee that interactions between patients and medical professionals remain confidential.

  • To prevent the spread of viruses and bacteria, all surfaces are treated with an anti-viral coating.

  • Various designs and sizes cater to a broad range of uses, allowing for easy integration of future technology.

  • Ventilation options that allow for standalone operation, or the ability to connect to hospital or building facility services and systems.

  • Duress alert systems and indicators to designate occupancy level and/or help requests.

  • Video and Teleconference facilities including world-leading software options allow patients to connect directly, privately and securely with health professionals.

  • A video-based non-invasive vital signs monitoring. BPM, HRV, RPM, Stress Index, Sp02

  • All health pods are manufactured according to Australian Healthcare Facilities Guidelines to meet Energy efficiency, Infection Control and Patient Safety standards.

Deliver quality care with lower wait times

CareZen Virtual Care Pods integrate into the emergency waiting room environment to your statewide virtual emergency service, reducing the wait times for the low acuity patients.

Passengers waiting in a modern telehealth clinic with automated check-in kiosks and treatment booths.

Virtual Units with Triage Kiosk

The CareZen Virtual Unit is modular and deployable, fitted with TGA-approved triage software to direct your patients to a virtual consult in the CareZen Virtual Care Pod, or appropriate pathway to care.

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Interior of a medical reception area with a reception desk, two self-service kiosks, and three privacy booths labeled TELEHEALTH, with patients waiting and a staff member working at the desk.
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Enabling equity of access to Australian communities

No matter where patients are, we connect them with the virtual care they need.

We collaborate with health care partners to blend the physical and digital, taking our Healthcare system one step closer to a National Single Front Door.

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A versatile tool to support your community

CareZen Virtual Care Pods enabling the community’s connection with healthcare.

Themed Campaigns

The Virtual Care Pod transforms to support different initiatives. During Mental Health Awareness Week, it can become an RUOK pod. Connecting the patient to a Mental Health specialist providing a safe and private space to reset and self-regulate.

Preventative Care

The Virtual Care Pod may provide information on self-care initiatives, offer the community healthy recipes, information on local walking groups, or details on Healthy Living programs.

Outpatient Follow-up

Regional patients virtual video consult back to their specialist in metro areas. Allied Health services can deliver virtual speech pathology consults, and psychology assessments virtually.

Disaster Relief

The Virtual Care Pod can also be deployed for virtual consultations during emergencies, ensuring accessible medical care, Starlink connectivity to ensure a turnkey ready to go access to care for the isolated community.

Person taking a photo of a woman and a TV screen in a room.
Hospital room with a wall-mounted TV, a small shelf, and a keypad entry on the door. The TV displays a cartoon nurse waving, with text welcoming to the Carolina Care Guide.

The most adaptable and advanced Virtual Care Pod on the market

We use LED Technology to dynamically change the use of the Health Pods relevant to the community.

With its LED film, the Health Pod can transform to support different initiatives

Internally, the Virtual Care Pods can provide a safe place for self-regulation, with soothing soundscapes, & images while your patients await their virtual consultation by touch screen technology.

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We’re here to see you succeed

Our clinical education and engagement team is here to ensure your model of care is implemented for success.

About our Team
A woman smiling and giving a thumbs up inside a colorful room, wearing a dark polo shirt with the words 'Virtual Care Pod Connector' on it, glasses, and earrings, with an ID badge hanging from her pants.

Read the latest news from our team!

Featured
Thought Support Pod
Thought Support Pod

Tenterfield Students have named it; "The Thought Support Pod"
Excited to share this Channel 7 report on how the Tenterfield community is tackling the massive disparity in rural mental health access!

This brilliant name helps remove the stigma often associated with 'mental health appointments' and creates a welcoming space for essential care. The CareZen Care Pod provides a private, connected space for rural residents to access crucial telehealth sessions.

A superb initiative from Hunter New England and Central Coast PHN Better Health for the Bush Grant. �� 👏 👏

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Big Care in a Small Space: NSW’s First Virtual Care Pod to Launch in Tenterfield
Big Care in a Small Space: NSW’s First Virtual Care Pod to Launch in Tenterfield

Tenterfield will soon be home to a first-of-its-kind virtual care pod in New South Wales, delivering bulk-billed psychology services to the community without the need to travel out of town.

Funded through the Hunter New England Central Coast Primary Health Network’s (HNECC PHN) Small Town Engagement Model (STEM) grants, the Tenterfield Virtual Care Pod is a rural health innovation aimed at improving access to timely and confidential mental health support.

The pod is located at EP Health Centre, 11 Riley Street and offers private, video-based consultations with qualified psychologists through provider HealthBright. Appointments are bulk billed and typically available within 24-48 hours. The service is open to individuals aged 14 and above and is available for both one-off and ongoing care.

“This initiative is about removing barriers to mental health support in small towns,” said Dr Alison Koschel, Executive Manager Primary Care Workforce and Access. “It brings care closer to home and helps us understand how virtual models can work in rural communities.”

Patients can access the service with a GP referral and mental health treatment plan.

This pilot project is a partnership between the HNECC PHN, HealthBright, CareZen and EP Health Centre, and will be evaluated to assess its suitability for expansion to other rural communities across the HNECC PHN region.

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CCQPHN Care Pod
CCQPHN Care Pod

The Carezen Virtual Care Pod is revolutionising primary care access by bringing confidential, high-quality virtual video consults directly to communities in need. Our state-of-the-art Pod is currently deployed at CQID on the CQ University campus in Rockhampton, providing a private, clinical-grade environment for users to connect seamlessly with a virtual doctor (GP). This initiative ensures that individuals—especially those without a regular primary care physician—can easily access timely virtual video consults for minor ailments, bridging geographical gaps and enhancing community health outcomes.

A wonderful partnership and initiative with Country to Coast Primary Health Network. https://c2coast.org.au/ccq-care-pod/

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